Hartslief Designs (PTY) LTD
REG NO: 2018/233359/07
TERMS AND CONDITIONS
1. It is very important to review your invoice/quote to assure that the correct
products/services has been quoted for. Do not make a payment before checking your
quote/invoice as Hartslief Designs (Pty) Ltd will not be held responsible if you
have approved the invoice/quote and the incorrect products has been delivered or some
products have not been delivered. Please also ensure you discuss your deadline date
with Hartslief Design (Pty) Ltd, please also do note we do not keep spots
open for clients if payments aren’t made. If you request a quote and have provided a
deadline and the company does not hear from you again for days, weeks or months, it is
the client’s responsibility to first check with Hartslief Designs if they are still able to
accommodate the client, as the company does get booked full quite quick.
2. There is a 50% non-refundable payment required before any order will be processed.
100% payment is required before we deliver. CASH payments are payable upon
collection. No order will even be looked at without 50% deposit. We will not regard it as
an order placed without payment/proof of payment being received. We will also not follow
up after a quote has been sent if payment will surface. It is the client’s responsibility to log
a payment and forward the payment to us. If no proof of payment has been sent, you as
the client would have to wait until the money reflects into our account. Also note that a
quote is valid for max 14 working days. Please do a follow up to be assured pricing has
not changed before making payment.
3. Once payment has been made and the order placed was a custom order- meaning it was
not one of our pre-designed products and changes has to be applied then the client will
receive the designs within 5 working days. Our workload does not allow for us to
immediately work on your products the minute payment has been received. But we will
definitely attend to your work as soon as possible. Once an order is placed, unless you
as the client have provided a specific deadline, we will advise when the order can be
expected to be completed. Please be sure to get this deadline date to assure both you as
the client and us as the company are on the same page.
4. All orders have a minimum lead-time between 5-20 working days to be completed
AFTER your designs have been approved. We cannot start any production before your
designs aren’t approved. The lead time does however depend on the type of product you
ordered or decide to order. All custom made orders, in specific our hand made orders or
orders that get manufactured once payment has surfaced and is not pre-manufactured;
generally has a waiting time of 15 working days – You can view estimate waiting period in
the pricing guide. Please do not place an order for hand made products if you are not
able to wait at least 3 full working weeks. We do try and get out orders as fast as
possible, however wedding season, matric dance season and silly season (Oct to Dec)
the waiting time will increase. Place orders in advance to avoid disappointment.
5. 5-20 working days does not apply to 5-20 days after order has been placed. It applies to
5-20 working days after payment/50% deposit has been received. Please assure you
order/pay in advance as Hartslief Designs (Pty) Ltd will not held accountable
if your order is not delivered in time. Be sure to supply Hartslief Designs (Pty)
Ltd with a deadline in advance to your event (+/- 5 days).
6. It is essential that proof of payment be either sent to
firstname.lastname@example.org or to 062 091 4029. This allows for us to start
your order process quicker as some banks takes up to 3 working days to reflect into our
account. It is also VERY important that you use your name/surname/invoice number that is on your
invoice. We cannot start processing your order if someone made a payment on your
behalf with their name as reference. We receive many payments each day, If incorrect
reference is used, Hartslief Designs (Pty) Ltd will not be held responsible
for any delays regarding designs and/or completion of your order.
7. Once payment has been received, the designing process will also start. Hartslief Designs (Pty) Ltd
will always send you the designs to approve before we go to
print (Does not apply to catalogue/existing designs). It is your (the client’s) responsibility
to go through the designs thoroughly and be certain you (the client) are satisfied with
what Hartslief Designs (Pty) Ltd has sent. Hartslief Designs
(Pty) Ltd will NOT take responsibility for orders that are incorrect i.e. spelling
errors or missing elements after the designs have been approved by you (The
client). We will gladly fix the mistake but it will be invoiced for.
8. Good quality products are created from good quality photos and artwork. Please double
check the quality before submitting. We require high res images whenever possible. .
Hartslief Designs (Pty) Ltd will not go back and forth requesting better quality
photo’s. It delays the process. Assure that the quality is above 720px.
9. COURIER PROCESS: You as the client have the choice, regarding insurance on your
parcel, Hartslief Designs (Pty) Ltd will not take any responsibility for any
damaged or lost goods during and after the courier process. Once the parcel is handed to
the courier company from Hartslief Designs (Pty) Ltd, it is no longer our
product and is now in possession of the courier company. We will assure to send your
parcels ahead of time (that is also why it is important to order in advance) and inform the
client of when the parcel should be delivered.
In Gauteng it is usually the next day, outside of Gauteng is 2-3 working days. The Courier
Company does not deliver on weekends/public holidays. Monday-Friday between 08:00
and 17:00. You as the client will be provided with the tracking number and your parcel
can be tracked on The Courier Guy website. It is NOT Hartslief Designs (Pty) Ltd
responsibility to track your parcel or to deal with any complaints addressed to the
courier company. We make use of The Courier Guy 086 120 3203, and explain your
enquiry to the person on the other end. Please do not send us hate mail regarding the
courier department, seeing as we will not play middleman and deal with the situation. In
some cases we do step in when absolutely needed. Once we have sent you a tracking
no, there is not really much more info we can give to you regarding delivery.
Hartslief Designs (Pty) Ltd can not take any responsibility if the courier
company messes up. Please assure that you do not give us the date of the event
for the products to be delivered. For example; if you need the products by the 10th
of March, the date you will give us is 5th of March. This allows for a bit of playing
time if something happens and the courier cannot deliver in time.
It is VERY important to assure that the address provided to Hartslief Designs
(Pty) Ltd is correct and that the contact number is one that they can get a hold of you. If
any of these are incorrect and your parcel cannot be delivered due to these reasons, it is
your (the client’s) responsibility to sort it out with the company. The courier company will
phone TWICE if they are at the address provided and no one makes an appearance, if no
answer they will take it back to the warehouse and deliver on the next working day. They
do send us an email updating us if they tried to delivery and it is not successful. We will
forward that email to you as well.
YOU ARE MORE THAN WELCOME TO SEND YOUR OWN COURIER, PLEASE JUST
PROVIDE THE NAME OF THE COMPANY AND WE WILL ADVISE DATE OF
COLLECTION AND PREFFERED TIME FRAME.
10. Incorrect orders- meaning mistakes from Hartslief Designs (Pty) Ltd will be
replaced- free of charge within 24 hours after delivery confirmation from the courier
company has been received. We will NOT refund unless we are unable to complete the
order. If a complaint is lodged after 24 hours, Hartslief Designs (Pty) Ltd will
not act upon the complaint and the order will be regarded as settled. PLEASE TAKE
NOTE: YOU AS THE CLIENT HAVE 24 HOURS, INCLUDING WEEKENDS TO LODGE
A COMPLAINT REGARDING YOUR ORDER. WE WILL NOT ACCPET AN EXCUSE
“IT WAS A WEEKEND” AFTER 24 HOURS WE WILL SEND A NEW INVOICE FOR AN
ORDER THAT HAS TO BE REDONE.
11. PLEASE TAKE CLOSE NOTE: Our clothing materials might differ slightly from the sizes
in the shops that sells brand names, for example, Edgars, and so on. Our sizes are more
like the sizes of JET stores and Mr Price and Pick ‘n Pay Clothing. You as the client have the right to request the
shirts sizes in CM and we will send it to you, Hartslief Designs (Pty) Ltd will
not be held responsible if a shirt is too small/too big. Please do not iron on the prints
directly or put the shirts into the tumble dryer. You as the client can view the label on the
shirts as well.
12. CHOCLOATE FAVORS: If you order chocolates from Hartslief Designs (Pty)
Ltd please do take note that we wrap the product in foil and then we wrap the printedpaper
wrapper around that and join the sides with double-sided tape. So take in account,
this is hand wrapped to make your day special. Please also take note that we live in very
warm and humid conditions, therefore if we do make use of courier services that you as
the client has chosen, then the box might get warm and the chocolates a bit softer. This
is not the end of the world; you can just pop it into the fridge (NOT FREEZER) or a cooler
area such as a pantry for it to stall again. Hartslief Designs (Pty) Ltd will not
refund or replace any chocolate favors as the weather is out of our control. Please also
make 100% sure that all the details are correct on any of the favor designs, regardless of
the product. If you do feel the chocolate is a bit soft, just pop it into the fridge
immediately, do not poke and hold the favors. It will then stall as is and will then be ready
PLEASE TAKE NOTE THAT THIS IS A LEGAL DOCUMENT WHICH ENABLES Hartslief Designs(PTY) LTD
TO USE AS THEY WISH. IF A CLIENT DECIDES TO GO
AGAINST THE T’S AND C’S. BY ACCEPTING AND PAYING FOR YOUR ORDER, WE TAKE IT
AS YOU AS THE CLIENT UNDERSTAND AND ACKNOWLEDGE THE ABOVE WORDS AND
ACCEPT THAT WE WILL STAND WITH THE WRITTEN WORDS ABOVE.
In other words, we look forward to working with and alongside you to make your products extra
special and to make the event or occasion a memorable one.
BY ACCEPTING/PAYING THE INVOICE Hartslief Designs (PTY) LTD
ASSUMES THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS
AND THAT YOU AGREE TO ALL THE TERMS AND CONDITIONS AND THAT YOU FULLY
UNDERSTAND THE DOCUMENT.
Hartslief Designs (PTY) LTD.