Return Policy

Due to the nature of our business and services offered, Hartslief Designs Pty Ltd cannot exchange one product for another and therefore if the dissatisfaction of a product is caused by something Hartslief Designs Pty Ltd caused, we will try and resolve the matter to the best of our ability and to the best possible
method for the best result and satisfaction to the client preference. Hartslief Designs Pty Ltd will try and replace the product as soon as it is possible, however in the event where we cannot meet the deadline, we will offer a full refund. Please do note you as the client have 48 hours after receipt of the order to lodge a complaint regarding any item in your order. If you fail to lodge a complaint within the 48 hours (this includes weekends, public holidays or company closure times) then you will forfeit the faulty product replacement and standard fees apply. Hartslief Designs Pty Ltd will not replace any product (in the case where it is our mistake) after the 48 hour time frame.

Please also be aware that in the case where the client wants a refund but has worn or used the item and then chooses to return it then the client will forfeit the correction/refund of the product. This also applies to worn and then washed products. Should the client not return a product or item in the form it was received, or returning a damaged item, the client will forfeit the refund. The client must return the item/product in the exact same way it was received. No refund will made to any self-damaged or sabotaged items.

Any changes made to one of our products will not be refunded and the client will void their replacement.