Shipping Policy
It is important to remember that the couriers services we offer is a Add-On service for the convenience to the client. The courier service we offer is not a service directly supplied by Hartslief Designs Pty Ltd and therefore it is not possible to take responsibility for any courier related complaints or service deliveries. The client will receive a detailed e-mail including all needed to know information to track and trace their parcel. The client will also receive contact information and can contact the courier directly to communicate regarding any courier related queries. Hartslief Designs will not track and trace the parcel on
behalf of the client, nor deal with any issues regarding depot/driver or operations. Once the parcels leaves the premises of Hartslief Designs Pty Ltd it no
longer belongs to Hartslief Designs Pty Ltd and therefore we cannot be held accountable or take any responsibility regarding the actions which the courier
company decides to take. The client is more than welcome to collect the parcel in Sasolburg, Free state or send own drivers/couriers. The Courier we use is an independent company and should be consulted directly. Hartslief Designs Pty Ltd cannot be held responsible for any late deliveries or mis-routed parcels.
